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Refund Policy

Effective Date: February 13, 2025

At ITLearnner, we are committed to providing high-quality educational experiences. We understand that circumstances may change, and you may need to consider a refund. Please review our refund policy outlined below:

1. Eligibility for Refunds

  • Before Course Access: If you have enrolled in a course but have not accessed any course materials, you are eligible for a full refund, minus a £50 administrative fee. To request this refund, you must contact us within 14 days of your purchase date.

  • After Course Access: Once you have accessed any part of the course materials, including videos, readings, quizzes, or assignments, no refunds will be issued. This policy is in place because accessing the course content is considered as the course having commenced.

2. How to Request a Refund

  • Submission: To initiate a refund request, please email our support team at support@itlearnner.com with your full name, course title, purchase date, and the reason for your refund request.

  • Processing Time: Refund requests are typically processed within 10 business days. Approved refunds will be issued to the original payment method used during purchase.

3. Exceptions

  • Technical Issues: If you experience technical difficulties that prevent you from accessing the course materials, please contact our support team immediately. We will work with you to resolve the issue. If the problem cannot be resolved, a refund may be considered on a case-by-case basis.

  • Course Content Mismatch: If you believe the course content does not match the description provided at the time of purchase, please notify us within 7 days of accessing the course. We will review your concern and determine if a refund is warranted.

4. Non-Refundable Items

  • Certificates: Fees paid for certificates of completion are non-refundable once issued.

  • Promotional Offers: Courses purchased at a discounted rate or as part of a bundle may not be eligible for refunds. Please refer to the specific terms of the promotion.

5. Changes to This Policy

ITLearnner reserves the right to update or modify this refund policy at any time. Any changes will be effective as of the "Effective Date" listed above. We encourage you to review this policy periodically to stay informed of any updates.

6. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

By enrolling in our courses, you acknowledge that you have read, understood, and agree to this refund policy.

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