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Privacy Policy

Last Updated: February 13, 2025

At ITLearnner ("Company," "we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy outlines our approach to handling your information when you:

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  • Visit our website, online platforms, or learning portals (the "Website");

  • Use our educational services, training programs, certifications, or consulting services (the "Services");

  • Communicate with us through email, chat, social media, or other channels.

 

This Privacy Policy also applies to personal data shared with us by third parties, such as employers, training partners, or authorized representatives who enroll you in our programs.

 

As a company operating in multiple jurisdictions, ITLearnner adheres to data protection regulations, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and relevant privacy laws in other regions where we provide our Services.

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1. Who We Are & Our Role in Data Processing

Depending on the nature of our relationship with you, ITLearnner may act as a Data Controller (when determining how and why personal data is processed) or a Data Processor (when processing data on behalf of a third party, such as an employer sponsoring your training).

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We take responsibility for ensuring your data is handled in compliance with applicable regulations.

2. What Personal Information We Collect

The type of personal data we collect depends on how you interact with us. We collect data from:

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  • Direct Interactions: Information you provide when signing up, subscribing to newsletters, making inquiries, or registering for training courses.

  • Automated Data Collection: Information gathered from cookies, web tracking, and analytics tools when you visit our Website (see our Cookie Policy for details).

  • Third-Party Sources: Employers, training sponsors, certification bodies, or publicly available sources.

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Categories of Personal Data We Process:

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  1. Identity & Contact Information: This includes details such as your name, email address, phone number, employer, job title, and social media handles. We collect this information directly from you or from third parties.

  2. Learner Account Data: This encompasses information related to your training progress, exam results, certifications, and participation in quizzes and labs. We gather this data directly from you and through automated collection methods.

  3. Transaction Data: This comprises payment details, billing information, and your subscription history. We obtain this information directly from you and from third-party payment processors.

  4. Technical & Usage Data: This includes your IP address, browser type, session logs, and interaction history. We collect this data through automated means, such as cookies and analytics tools.

  5. Marketing & Communication Preferences: This pertains to your newsletter subscriptions and opt-in or opt-out choices. We collect this information directly from you.

  6. Uploaded Content: This includes profile photos, testimonials, feedback, and social media posts that you provide. We collect this data directly from you.

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3. How We Use Your Data

We use personal data for the following purposes:

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  • Providing Services: Enabling course access, managing accounts, delivering certifications, and facilitating communication.

  • Customer Support: Responding to inquiries, troubleshooting issues, and providing training support.

  • Analytics & Improvements: Enhancing user experience, analyzing service effectiveness, and improving our content.

  • Marketing & Promotions: Sending updates about relevant courses, webinars, events, and special offers (with your consent).

  • Regulatory Compliance: Meeting legal obligations, including taxation, reporting, and security protocols.

  • Fraud Prevention & Security: Monitoring for unauthorized access and protecting our systems from cybersecurity threats.

 

We do not sell or share your data with third parties for their marketing purposes.

4. Legal Basis for Processing Your Data

Under UK GDPR, EU GDPR, and applicable laws, we process personal data based on the following legal grounds:

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  • Contractual Obligation: To deliver the Services you have signed up for.

  • Legitimate Interest: For internal research, service improvements, and fraud prevention.

  • Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time).

  • Legal Compliance: When required to meet statutory obligations.

5. How We Share Your Data

We may share your personal data with:

  • Service Providers & Partners: Payment processors, IT infrastructure providers, and certification bodies.

  • Employers & Sponsors: If your training is funded or arranged by your organization.

  • Regulatory Authorities: When legally required for audits, compliance, or law enforcement requests.

  • Third-Party Analytics & Marketing Tools: For performance tracking and engagement analytics (e.g., Google Analytics, social media insights).

All third parties handling your data are contractually bound to ensure its confidentiality and security.

6. Data Security & Retention

We implement strict security measures, including encryption, access controls, and secure cloud storage, to protect your data. Your data is retained only as long as necessary for:

  • Providing the Services you subscribed to;

  • Meeting legal and regulatory requirements;

  • Resolving disputes and enforcing agreements.

Upon expiration of the retention period, data is securely deleted or anonymized.

7. Your Rights & How to Exercise Them

You have the following rights under data protection laws:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Update or rectify inaccurate data.

  • Deletion: Request data removal when it is no longer necessary.

  • Objection: Object to direct marketing or automated decision-making.

  • Portability: Obtain a structured, machine-readable format of your data.

 

To exercise your rights, contact us at info@itlearnner.com. We respond to requests within one month, as required by law.

8. International Data Transfers

As an online training provider, we may process data across different regions. Where necessary, we use Standard Contractual Clauses (SCCs) and other safeguards to ensure compliance with UK/EU privacy standards.

9. Third-Party Links & Social Media

Our Website may include links to external platforms. Please review their privacy policies before sharing your data. We are not responsible for third-party privacy practices.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Website. Any significant changes will be communicated via email or a Website notification.

For questions, contact us at Info@itlearnner.com.

By using our Website and Services, you agree to this Privacy Policy.

Image by Mari Helin
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